Shipping policy
At Tom Scissor, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sales, festive seasons, or high-demand periods, processing may take slightly longer.
2. Shipping Charges
- Free Shipping on prepaid orders above ₹1999
- Orders below ₹999: Shipping charges ₹99
- Cash on Delivery (COD): Additional ₹50
3. Delivery Timeline
Estimated delivery time after dispatch:
- Punjab / Nearby States: 2–4 business days
- Metro Cities: 3–5 business days
- Rest of India: 4–7 business days
- Remote Areas: 5–10 business days
Delivery timelines may vary due to weather, courier delays, or unforeseen circumstances.
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier partner details
- Tracking link via SMS / Email / WhatsApp
You can track your order anytime using the provided tracking link.
5. Delivery Partners
We work with trusted courier partners such as:
- Delhivery
- Blue Dart
- XpressBees
- DTDC
6. International Shipping
Currently, Tom Scissor ships only within India.
International shipping is not available at this time.
7. Delayed / Failed Delivery
Delivery may be delayed due to:
- Incorrect shipping address
- Customer unavailable at delivery
- Weather or logistics issues
If delivery fails after multiple attempts, the order may be returned to us.
8. Damaged or Missing Products
If your package arrives damaged or if any item is missing:
- Contact us within 24 hours of delivery
- Share order number + parcel opening video/photos
We will review and resolve the issue as quickly as possible.
9. Contact Us
For shipping-related queries, contact us:
Tom Scissor Customer Support
📞 +91 98034 24200
📧 support@tomscissor.com
This website is owned and operated by A.G Exports under the brand name Tom Scissor
Thank you for shopping with Tom Scissor ❤️
Premium Kidswear | Comfort Meets Style