Shipping policy

At Tom Scissor, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, festive seasons, or high-demand periods, processing may take slightly longer.

2. Shipping Charges

  • Free Shipping on prepaid orders above ₹1999
  • Orders below ₹999: Shipping charges ₹99
  • Cash on Delivery (COD): Additional ₹50

3. Delivery Timeline

Estimated delivery time after dispatch:

  • Punjab / Nearby States: 2–4 business days
  • Metro Cities: 3–5 business days
  • Rest of India: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines may vary due to weather, courier delays, or unforeseen circumstances.

4. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID
  • Courier partner details
  • Tracking link via SMS / Email / WhatsApp

You can track your order anytime using the provided tracking link.

5. Delivery Partners

We work with trusted courier partners such as:

  • Delhivery
  • Blue Dart
  • XpressBees
  • DTDC

6. International Shipping

Currently, Tom Scissor ships only within India.
International shipping is not available at this time.

7. Delayed / Failed Delivery

Delivery may be delayed due to:

  • Incorrect shipping address
  • Customer unavailable at delivery
  • Weather or logistics issues

If delivery fails after multiple attempts, the order may be returned to us.

8. Damaged or Missing Products

If your package arrives damaged or if any item is missing:

  • Contact us within 24 hours of delivery
  • Share order number + parcel opening video/photos

We will review and resolve the issue as quickly as possible.

9. Contact Us

For shipping-related queries, contact us:

Tom Scissor Customer Support
📞 +91 98034 24200
📧 support@tomscissor.com

This website is owned and operated by A.G Exports under the brand name Tom Scissor

Thank you for shopping with Tom Scissor ❤️
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